Terms and Conditions
AFF in the time of COVID-19:
AFF events and screenings are managed by detailed and dedicated Covid Safe and Management Plans in place. AFF has undertaken all necessary and appropriate measures to ensure the Festival is as safe as possible.
AFF follows implemented measures to protect the health and wellbeing of all South Australians and prevent the spread of COVID-19 in our community including social distancing, hand sanitiser stations and the use of relevant personal protective equipment.
AFF ticketing is managed by contactless interaction wherever possible and credit card payment is encouraged.
AFF asks audience members to stay home and not attend AFF screenings and events if they are feeling unwell.
If you have attended an AFF event and then begin to feel unwell AFF encourages you to seek a COVID test as soon as possible. If you have attended an AFF event or screening and test positive for COVID-19 please contact AFF management to initiate contact tracing.
If COVID-19 restrictions impact any of our screenings or events AFF will firstly aim to reschedule or postpone the event to an appropriate and safe date in the future. If it is not possible to reschedule an event AFF will cancel the event and tickets will be refunded.
Outside of COVID-19, AFF has a strict no refund policy. Tickets can be exchanged at a cost through our ticketing system. Please be sure that you have selected the correct session and ticket type before completing your purchase. This is non-negotiable and discussion will not be entered into. This no refund policy applies to all AFF screenings, special events, forums and talks. If a transaction needs to be cancelled for any reason, please call 08 8394 2505 to discuss with a member of our team.
AFF provides age recommendations for titles that are not officially classified, they are in three categories: All Ages, 15+ (unless accompanied by an adult) or 18+. Please check individual listings on our website for details. Note these recommendations are strictly adhered to and there will be no exceptions.
AFF Youth provides age recommendations for titles that are not officially classified, they are in three categories: All Ages, 15+ (unless accompanied by an adult) or 18+. Please check individual listings on our website for details. Note these recommendations are strictly adhered to and there will be no exceptions.
Some films are recommended for audiences according to different age ranges: ages 5-9 (Junior Primary), ages 5-12 (Primary) ages 13-15 (Middle School) and ages 16+ (Senior School and Adults). Note these recommendations are a guide only.
Tickets purchased via our website will be delivered via the email address provided when the account is created within an hour of purchase. The ticket(s) will be delivered in a PDF format. Please ensure that the email address you supply us is correct, as AFF is not responsible for tickets sent to the wrong email address. AFF is aware of our carbon footprint and is taking every step to become paper-free.
Lost tickets can be reprinted from your account.
All sessions are general admission only. To guarantee a good seat, please arrive early.
Valid Concession or membership ID must be presented when buying or collecting tickets and, if requested, on entry to the cinema.
A valid Companion Card or valid Companion Card Number must be produced at the time of the booking to gain access to the Companion Card Scheme offer.
AFF will endeavour to operate standby queues for all sold out sessions. Entry is subject to availability and not guaranteed.
By submitting your order, you are indicating that you have read and accept the AFF Terms and Conditions. All orders are subject to credit card approval and billing address verification.
AFF reserves the right to deny any person admission to any festival managed venues.
All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age.
AFF accepts a range of concessions to help keep the festival accessible to all. We offer concession tickets on events (where listed) to full-time students, pensioners, healthcare cardholders, seniors, industry members, emergency services workers and frontline health workers. A current ID, pre-arranged letter of concession or concession (union) card must be presented when buying or collecting tickets and, if requested, on entry to the cinema.
Latecomers may not be admitted to a session, and tickets may be re-sold to a standby queue. There are no exchanges or refunds available if patrons arrive late to a session.
Particulars of any session or event may be changed without prior notice. Films, artists or performers may be added, withdrawn or substituted for specific performances or sessions. In the case of a cancelled film, AFF will offer exchanges or return the booking onto your pass to allow you to purchase another film. Passes may not be refunded in full or part based on a film change.
Your personal details will never be sold to a third party by AFF or passed on for marketing purposes. You can view our privacy policy.
AFF stores your personal and payment details securely. All credit card details are outsourced to our Payment Gateway supplier, STRIPE. See STRIPES terms and conditions for details.
Ferve Tickets Terms and Conditions
Definitions
Our, We, Us - is Ferve Tickets Pty Ltd (ABN 41 074 903 085) which includes our related entities, directors, officers and agents of 27/296 Bay Rd, Cheltenham VIC 3192 AustraliaWebsite - the website where you will view events and purchase tickets, usually a subdomain of ferve.tickets.
Services - the browsing, selection and purchase and delivery of event tickets and related items; management of bookings, tickets and other personal information.
Your agreement to these terms
By using our Website or Services or purchasing tickets, you agree to these terms and conditions, as well as the Event Organiser Terms and Conditions available above, and the Ferve Tickets Security and Privacy Policy available at https://ferve.tickets/event-ticketing-by-ferve-tickets/Services Provided
We operate and maintain a secure website and service for the sale of tickets, passes, merchandise, gift vouchers, membership, and in certain conditions, donations, for Event Organisers.We supply payment processing, ticket generation, and other services to facilitate the sale of tickets for Event Organisers.
Acceptable use of Services
You agree that you will use the Website and Services provided only for their intended use, and will not abuse, disrupt, or otherwise interfere with the operation of the Service, nor engage in any illegal activity by using the Service, including hacking into the website or disrupting service by repeatedly requesting pages or content, nor use bots, spiders or other automated systems to either purchase or disrupt the purchase of tickets.Payment Processing
All payments are processed through secure card payments systems by Ferve Tickets Pty Ltd. For further information please see our Privacy and Security policy located at https://ferve.tickets/event-ticketing-by-ferve-tickets/. Ferve Tickets is responsible for card purchases, refunds on event cancellations, card statement enquiries, and chargebacks.Each ticket you purchase on this website may be subject to fees and charges which are non-negotiable and non refundable in the event of a refund or cancellation. All prices are stated in the currency applicable on the checkout where you are entering your card details.
Event Variations
We cannot offer any compensation or be liable in any way for events which have any variation (including postponement) from that which is described by the Event Organiser during the on sale period. In this case you should contact the Event Organiser to discuss your concerns.Refunds
Refunds may be allowed by the Event Organiser and/or under Australian Consumer Law (if applicable). Please contact the Event Organiser to discuss your specific circumstances for a refund as any obligation for a refund rests solely with the Event Organiser. You agree that when applicable, booking fees or other surcharges for processing tickets to the original purchase are not refundable, and are a cost of supplying the Services, including the refund.Cancellations
Where an event is cancelled, you are entitled to a refund. When we are notified by an Event Organiser that an event is cancelled, we will work with that Event Organiser to ensure that all tickets are promptly refunded. This should be within 2-3 business days of when the event is cancelled by the Event Organiser. Once your refund is processed normal credit card processing for refunds apply, which means it may take another 3-5 business days for the refund to show on your card statement. If a refund fails to appear on your statement after that time, please contact us. If we believe the refund has been processed successfully, then you will then need to speak to the issuer of your card in order to chase up the refund.Exchanges
Exchanges of tickets may be permitted by the Event Organiser, either via self exchange on our website or via an assisted exchange over the phone.In such a case you agree to pay any fees associated with the exchange of tickets, and that the tickets to the original event or other items purchased become null and void at the time the exchange is processed.
Intellectual Property
You agree that the System and all non third party content contained within it is our intellectual property and is owned or licenced by us.You will refrain from copying, modifying, re-publishing, iframing, distributing or communicating any part of the Website or Services or information contained within in any way that may infringe our intellectual property. You are given permission to download or access content as part of the normal operation of this Website and Service.
Third Party Content
Event organisers may link to or incorporate third party content in event descriptions, images or other parts of the System. This third party content is provided ‘as is’, without any warranties as to the suitability of the content, or its legal use. You indemnify us against any action for the use of third party content by an Event Organizer or other party.Reselling or Scalping Tickets
Reselling or scalping tickets from this website is expressly prohibited and will result in termination of your access to the Services and potential legal action.Should you wish to refund tickets please contact the Event Organiser to discuss your circumstances for a refund rather than attempting to resell tickets.
Termination of services
We may terminate or suspend your rights to use the Services we provide at any time if you breach these terms, if you misuse or abuse the Services, including for any illegal activity, or if your use of the Services would expose us to legal liability.Inconsistency, Severability and Survival of Terms
If an Event Organiser Terms and Conditions are in conflict or inconsistent with these Ferve Terms and Conditions, then these Ferve Terms and Conditions will prevail over the Event Organiser conflicting or inconsistent terms.All other provisions of these terms continue to survive in the case of any severability of a specific term, or the termination of your use of the Services.
Liability and Indemnity
Our entire liability (including us and our related entities, directors, officers and agents) to you will be, to the maximum extent permitted by law, be limited to the fees you have paid us as booking fees, but not including credit card surcharges, which may be added depending on the organizer, for a period of not more than the preceeding 12 months. This includes for any loss or damage including direct, indirect, special or consequential loss, in tort (including if we are negligent), arising from your use of or inability to use the website or Services we provide.Under Australian Consumer Law (when applicable), we limit the remedies available to you to the cost of supplying the services again, or supplying the services again.